Frequently Asked Questions
Everything you need to know about shopping with AJTechnologies.
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Shopping Information
Are all products sold by AJTechnologies 100% genuine and original?
Yes, absolutely. Every product listed on our website is 100% genuine and original. We source directly from authorised distributors and thoroughly quality-check each item before dispatch. We do not sell replicas, refurbished units, or grey-market products.
Do you offer warranty on your products?
Yes. All products come with the manufacturer's standard warranty. Warranty terms vary by product and brand. Warranty details are listed on each individual product page for your reference.
Do you ship across all cities in Pakistan?
Yes, we deliver nationwide across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Quetta, Faisalabad, Multan, and all other major and minor cities through our courier partners.
Which Apple devices and products do you carry?
We currently stock a curated range of iPhone, MacBook, iPad, Apple Watch, AirPods, and Headphones. Our catalogue is regularly updated with the latest models. Visit our Shop page to browse the full collection.
Can I place an order by calling or messaging on WhatsApp?
Yes, you can. While our website is the easiest way to place an order, we also accept orders directly via WhatsApp. Simply message us with the product name and your delivery address, and our team will assist you promptly.
How do I know if a product is in stock?
Product availability is shown in real time on each product page. If a product displays an "Add to Cart" button, it is currently in stock. Out-of-stock items will be clearly labelled. You may also contact us on WhatsApp to confirm availability before ordering.
Payment Information
What payment methods do you accept?
We currently accept the following payment methods:
· Cash on Delivery (COD) — Pay when your order arrives.
· JazzCash — Mobile wallet transfer.
· EasyPaisa — Mobile wallet transfer.
· Bank Transfer — Direct bank account deposit.
Our account details for JazzCash, EasyPaisa, and bank transfer are displayed on the checkout page.
How do I pay via JazzCash or EasyPaisa?
During checkout, select JazzCash or EasyPaisa as your payment method. Our account number will be displayed on the checkout page. Transfer the exact order amount, then send a screenshot of your payment receipt to our WhatsApp number. Your order will be confirmed and dispatched once payment is verified.
Why do I need to send a payment screenshot on WhatsApp?
Since online transfers (JazzCash, EasyPaisa, bank) are processed manually on our end, sending a payment screenshot allows us to verify and confirm your payment instantly. This ensures your order is dispatched without any unnecessary delay. Please include your order number in the WhatsApp message.
How does Cash on Delivery work?
With Cash on Delivery, you pay nothing in advance. Once your order is placed, we pack and dispatch it. You pay the full amount in cash directly to the delivery rider when the order arrives at your doorstep. COD is available across all cities in Pakistan.
How do I pay via bank transfer?
Select Bank Transfer at checkout — our full bank account details (bank name, account title, and account number) will be shown. Deposit the order amount and WhatsApp us a clear screenshot of the payment receipt along with your order number. Orders are processed within 1–2 hours of payment confirmation.
Is my payment information secure?
Yes, completely. We do not store any sensitive financial information on our website. Payments via JazzCash and EasyPaisa are handled through their own secure platforms. Bank transfers go directly through your banking app. We never ask for PINs, passwords, or OTPs — if anyone claims to be from AJTechnologies and asks for this, please do not share it.
Orders and Returns
How long does delivery take?
Orders are typically delivered within 2–5 business days. Deliveries to major cities including Karachi, Lahore, and Islamabad are usually completed within 2–3 business days. Deliveries to other cities across Pakistan may take 3–5 business days depending on the courier service and location.
Can I cancel my order after placing it?
Yes, orders can be cancelled within 12 hours of placement, provided the order has not yet been dispatched. To cancel, contact us immediately via WhatsApp with your order number. Once an order has been shipped, it cannot be cancelled — however, you may initiate a return after delivery.
What if I receive a damaged or incorrect product?
We sincerely apologise if this occurs. Please WhatsApp us within 48 hours of receiving the order with your order number and clear photos of the damaged or incorrect item. We will arrange an immediate replacement or full refund at no additional cost to you.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp within 24 hours. You can use this tracking number on the courier's website to monitor your delivery in real time. You may also contact us on WhatsApp with your order number for a status update.
What is your return and exchange policy?
We offer a 7-day return and exchange policy from the date of delivery. To be eligible, the product must be unused, undamaged, and in its original packaging with all accessories included. To initiate a return or exchange, contact us via WhatsApp with your order number and reason for return.
Who bears the return shipping cost?
If the return is due to a defective, damaged, or incorrect item, AJTechnologies covers the full return shipping cost. If the return is due to a change of mind or incorrect order placed by the customer, the return shipping charges are borne by the customer. Our team will guide you through the process on WhatsApp.
