Return & Refund Policy

We want you to shop with confidence. Here's everything you need to know about returns, exchanges, and refunds at AJTechnologies.

Overview

Our return policy

At AJTechnologies, your satisfaction matters to us. If you're not completely happy with your purchase, we offer a 7-day return and exchange window from the date your order is delivered.

This policy applies to all products purchased through our website or via WhatsApp order. Please read the eligibility criteria below carefully before initiating a return.

Eligibility: what can and cannot be returned

Item is unused and in original condition Original packaging, box, and tags intact All accessories and manuals included Requested within 7 days of delivery Product is defective or damaged on arrival

Wrong item was sent by mistake

Item shows signs of use or damage by customer Original packaging or tags missing Return requested after 7 days Screen protectors and earphones (hygiene items) once opened Items marked as final sale or clearance Damage caused by misuse or accident

How to request a return

Contact us within 7 days
Message us on WhatsApp with your order number, product name, and reason for return.
Share photos or video
For damaged, defective, or incorrect items, send clear photos or a short video showing the issue.
Approval and pickup
Once approved, we'll arrange a pickup or guide you on how to ship the item back to us.
Inspection
Our team inspects the returned item within 1–2 business days of receiving it.
Refund or replacement issued
Once approved, your refund or replacement is processed within 3–5 business days.

Refunds

How refunds are processed

Cash on Delivery orders	Refunded via JazzCash, EasyPaisa, or bank transfer
JazzCash / EasyPaisa orders	Refunded to the same account used
Bank transfer orders	Refunded to the same bank account
Refund processing time	3–5 business days after approval
Replacement processing time	2–4 business days after approval

Who pays

Return shipping costs

If the return is due to our error — defective product, damage during shipping, or wrong item sent — AJTechnologies covers 100% of the return shipping cost. You pay nothing.

If the return is due to change of mind or an incorrect order placed by the customer, return shipping charges will be the customer's responsibility. Our team will share the courier details to make this easy.

Good to know

Warranty vs. returns

Our 7-day return policy is separate from the manufacturer's warranty. If a product develops a fault after the 7-day return window, it may still be covered under the manufacturer's standard warranty — listed on each product page. Contact us and we'll guide you through the warranty claim process.